jiligm Privacy Policy – How Your Personal Data Is Handled

1. Information You Provide When Registering

When you create an account on jiligm, we collect the personal details you submit during registration, including your full name, date of birth, email address, and mobile number. This information is required to verify your identity and ensure that only eligible players in the Philippines can access the platform. We also collect a preferred username and a secure password that you set yourself during the sign-up process. Any additional profile details you choose to add later — such as a preferred language or notification settings — are stored alongside your account record. All registration data is encrypted in transit and stored on secured servers. We do not share your registration details with third parties for marketing purposes without your explicit consent.

2. Platform Usage and Activity Data

As you use the jiligm platform, we automatically collect certain technical and behavioural data to keep the service running smoothly and securely. This includes your device type, operating system, browser version, IP address, and the pages or game sections you visit during each session. We record session timestamps, game activity logs, and betting history as part of normal platform operations and to comply with responsible gaming obligations. This data helps us detect unusual account activity, prevent fraud, and improve the overall experience for players across the Philippines. Usage data is retained for a defined period in line with our operational and legal requirements, after which it is securely deleted or anonymised. We do not use this data to build advertising profiles or sell it to external marketing networks.

3. Payment and Transaction Information

When you make a deposit or request a withdrawal on jiligm, we collect the transaction details necessary to process your payment in Philippine pesos (PHP). This includes the payment method type, transaction reference numbers, amounts, and timestamps. We do not store full card numbers or complete e-wallet credentials on our servers — payment processing is handled through secure, certified payment gateways that operate under their own data protection standards. Transaction records are kept for the period required by applicable Philippine financial regulations and may be reviewed in the event of a dispute or audit. If you have questions about a specific transaction, our support team can assist you using the reference data associated with your account. Your financial data is never shared with unrelated third parties.

4. Communications and Support Interactions

If you contact our support team or submit a query through any available channel, we retain a record of that communication to help resolve your issue and improve our service quality. This may include the content of your message, the date and time it was sent, and any follow-up exchanges. Support records are used solely for the purpose of resolving your query and for internal quality review. We may also send you platform-related notifications — such as account security alerts, transaction confirmations, or updates to our policies — using the contact details you provided at registration. You can manage your notification preferences from within your account settings at any time. We do not send unsolicited promotional messages without your prior consent.

5. Cookies and Local Storage

jiligm uses cookies and similar browser storage technologies to maintain your login session, remember your preferences, and ensure the platform loads correctly on your mobile device or browser. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. These analytics are processed in aggregate and are not linked to your personal identity. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some platform features. We do not use cookies to serve third-party advertisements or track your activity across other websites.

6. Sharing of Personal Data

jiligm does not sell your personal data to third parties. We may share limited information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any other purpose. We may also disclose personal data when required to do so by Philippine law, court order, or regulatory authority. In the event of a business transfer or restructuring, user data may be transferred as part of that process, and you will be notified in advance where required by law. Your data is never shared with unrelated commercial partners for advertising or profiling purposes.

7. Your Rights Over Your Personal Data

As a registered user of jiligm based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). You may request access to the personal information we hold about you, ask us to correct any inaccurate details, or request deletion of your account and associated data subject to our legal retention obligations. To exercise any of these rights, you can contact our support team using the email address listed in the footer of this page. We will respond to verified requests within a reasonable timeframe and in accordance with applicable regulations. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to handling all such requests with transparency and respect.

8. Updates to This Privacy Policy

jiligm may update this Privacy Policy from time to time to reflect changes in our platform, applicable laws, or data handling practices. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about any part of this policy, the FAQ page is a helpful starting point, and our support team is available to assist with anything not covered there.